FAQ | RushSouth Festival

When do we get our tickets?

Digital tickets/QR code: With Digital Delivery your tickets are emailed straight to your email address. Make sure to have your phone fully charged when you arrive at RushSouth Fest! Please note: Digital passes are sometimes not available to send until closer to the event. Typically, they are released within a week of the event date. For more information about digital tickets, visit www.universe.com

What passes do I need for the Music Festival?

Everyone needs a General Admission(GA) or a VIP pass.

Can I upgrade my ticket?

Of course! Please contact Universe tickets and they can help you, if there are remaining VIP tickets.

I purchased a ticket from a friend/ it was gifted to me. Will this be a problem?

No, but if you do sell your ticket to another customer, you will need to send them your QR code via email.

Is there any way to cancel my order or get a refund?

All ticket sales are final and nonrefundable. If you sell your festival pass to another customer, you will need to send them your QR code via email.

What about parking?

Uptown Columbus has three free conveniently located parking decks. Please refer to Uptown Columbus Parking Map for parking locations.

Do I need to bring an ID to prove that I am 21 for the bar?

Yes, you need to bring a valid state photo id or passport.

Can I leave the festival and come back?

Yes, all guests are allowed re-entry into the festival with proof of admission.

When can we arrive to the festival?

The Music Festival gates open at 5 PM on Saturday.

When does the music start?

Artists will go on at 6:00PM

Is everything within walking distance?

Yep - the festival grounds are really beautiful AND easily walkable from any point in Uptown Columbus.

Are children allowed at RushSouth Fest?

Yes, but to be admitted into the Music Festival space, everyone must have a virtual ticket

Am I allowed to bring a pet to the event?

Your furry family members will need to stay at home. *Service animals with proper paperwork and vests are allowed* Please email info@rushsouthfest.com with your pets information before arriving at the festival. Please note that animals may NOT be left at the parking lot. If they are found - proper steps will be taken with the local authorities.

Can I volunteer at RushSouth Fest?

Yes, we value the support of volunteers to help us make the event a success. Find details on how to become a volunteer here!

Can we bring in alcohol?

No, alcohol will be for sale at the festival.

Can I bring a lawn chair?

Yes, but be a good neighbor and understand that people around you may want to stand and dance.

BAG POLICY

ALL bags will be searched before entry. Small clutch purses and fanny packs that are 6" x 9" or smaller do not need to be clear, but can have no more than one pocket. All other bags larger than 6" x 9" must be smaller than 12" x 6" x 12" and clear.

Can we bring in outside food?

We will have food vendors available on site so please note outside food will not be permitted inside the music festival grounds.

Prohibited Items

NO Projectiles or Explosives or Fireworks NO Knives / Weapons Etc. Regardless of Permit NO Drones NO Instruments NO Chains / Chain Wallets NO Outside Food & Beverages NO Tents NO Video Cameras (Large) Professional Recording Devices NO Audio Recording Devices NO Professional Cameras NO Stuffed Animals NO Pets (Service Dogs Accepted) NO Drugs/Drug Paraphernalia NO Umbrellas NO Bikes/Skateboards NO Laser Pointers NO Coolers NO Liquids NO Balloons, Balls, Inflatables NO Unauthorized/Unlicensed Vending NO Unauthorized Solicitations, Handbills, Sampling, Give-Aways, Etc. NO Disposable Containers NO Glass or Glass Containers of Any Kind NO Large backpacks/bags.