Front of House
Front of House volunteers are often the first point of contact for attendees. Volunteers scan tickets for entry and check bags. They may also help attendees with general venue directions and answer questions. There are several possible assignments for Front of House volunteers – Zone Captain, Ticket Scanner and Bag Checker.
Primary Duties
Zone Captain
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Supervise volunteers for a particular area of the venue (Main Gate, 11th Street)
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Assist attendees with special needs and accommodations
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Assist other volunteers as needed
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Answer general/specific questions and assist with wristband issues
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Share responsibility of monitoring entry/exit and checking wristbands as attendees re-enter
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Stay alert to safety concerns and notify Front of House Manager, Security Manager or other festival management of any issues or problems
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Other duties as assigned by the Front of House Manager
Ticket Scanner
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Ensure all attendees have ticket and assist them in scanning tickets for event entry
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Answer general questions (e.g., location of restrooms, food)
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Check tickets for readmission if an attendee exits
Bag Checker
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Look through attendees’ bags and personal items to ensure they are free of weapons or any prohibited items
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Direct attendees with bag issues/prohibited items to the Zone Captain or the uniformed security for assistance
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Check bags for readmission if an attendee exits
Hospitality
Hospitality Team volunteers provide food, beverages, and any specialty items for VIP attendees. They help maintain a private, pleasant area for attendees to relax and refuel during the event.
Hospitality Volunteers are individually selected due to close interactions with VIP, which require the utmost professionalism and highest standards at all times. Hospitality shifts generally last several hours and sometimes all day long.
Primary Duties
Zone Captain
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Supervise volunteers for a particular area of the venue (VIP)
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Assist VIP attendees with special needs and accommodations
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Assist other volunteers as needed
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Answer general/specific questions and assist with wristband issues
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Stay alert to safety concerns and notify VIP Manager, Hospitality Manager, Security Manager or other festival management of any issues or problems
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Other duties as assigned by the VIP Manager or Hospitality Manager
Ticket Scanner
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Ensure all VIP attendees have VIP ticket and assist them in scanning tickets for event entry. Answer general questions (e.g., location of restrooms, food)
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Check tickets for readmission if an attendee exits
Hospitality Floater
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Create a welcoming space for VIP attendees
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Answer general questions (e.g., location of restrooms, food)
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Ensure Hospitality area remains free of trash
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Assist VIP attendees with special needs and accommodations
Box Office
Box Office volunteers assist attendees with tickets and registration issues. They may also help attendees look through lost items or with general venue directions and answer questions.
Primary Duties
Box Office Volunteer
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Assist attendees with ticket pickup and troubleshooting
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Assist attendees with finding lost items, giving directions and answering questions
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Stay alert to safety concerns and notify Box Office Manager or other festival management of any issues or problems.
Security
Security volunteers are vital to ensuring the event runs smoothly. These volunteers share the responsibility of monitoring entry, exit and perimeter areas to prevent theft, violence or infractions of rules. They may also help attendees with general venue directions and answer questions. There are several possible assignments for Security volunteers – Zone Captain, Barrier Control, Stage Control and Crowd Floaters.
Primary Duties
Zone Captain
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Supervise volunteers for a particular area of the venue (North End, Center or South End)
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Assist other volunteers as needed
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Assist attendees with special needs and accommodations
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Share responsibility of monitoring entry/exit and checking tickets when attendees re-enter
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Stay alert to safety concerns and notify Front of House Manager, Security Manager or other festival management of any issues or problems.
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Other duties as assigned by Head of Security
Barrier Control
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Monitor entry, exit and perimeter areas
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Patrol on foot and/or motorized vehicle assigned area to prevent theft, violence or infractions of rules
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Ensure emergency lanes are kept clear
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Direct attendees to entrance areas for event entry
Stage Control
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Ensure crowd stays a safe distance from front and side of stage
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Prevent and resolve altercations among guests
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Maintain control by circulating through your work area throughout the shift
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Ensure emergency lanes are kept clear
Crowd Floater
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Prevent and resolve altercations among guests
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Maintain control by circulating through your work area throughout the shift
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Assist guests with finding lost items, giving directions and answering questions
